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Terms Of Agreement

The Essay Expert LLC – Terms of Service

General Agreements:

  • You will be working with your consultant via phone, internet and/or fax, unless explicitly arranged otherwise prior to the start of the consulting package.
  • If you are dissatisfied with your consultant at any time during the service, The Essay Expert’s Customer Service can reassign you upon request. Customer service can be reached at 718-390-6696 or 608-467-0067, or through The Essay Expert Web Form.

Time and Scheduling Policy:

For Hourly Rate Packages:

  • You will receive one 15-minute free consultation.
  • After the initial 15-minute consultation, all time spent on your project will be counted toward the hours purchased. Billable consultant activities include but are not limited to: interviews, editing, writing copy, design, phone calls, tutoring sessions, email correspondence, and research.
  • Consultants keep a record of all time spent, and will notify you of the remaining time in your package on a regular basis and/or upon request.
  • Please promptly notify The Essay Expert customer service at 608-467-0067, or through The Essay Expert Web Form, if there is a discrepancy between the time your consultant has recorded and what you have recorded.
  • If you schedule an appointment at a specific time and need to cancel it for any reason, please contact your consultant 24 hours in advance of the scheduled time. If you do not provide 24-hours’ notice and miss an appointment, 30 minutes will be deducted from the hours purchased.

For All Services:

  • Your consultant will respond to calls and emails within 2 business days and will return written comments within 3-5 business days, unless a vacation has been communicated in advance.
  • You will be notified in advance by your consultant if he or she plans to be unavailable for a period of time longer than 2 business days (for special circumstances including business travel, vacations, etc).
  • If you schedule an appointment at a specific time and need to cancel it for any reason, please contact your consultant 24 hours in advance of the scheduled time. If you do not provide 24-hours’ notice and miss an appointment, a $50 charge will be incurred or 30 minutes will be deducted from an hourly package.

Consultant’s Responsibilities:

  • Your consultant will provide writing and editing services for your project.
  • Your consultant will provide feedback regarding how the intended audience will perceive your resume, application, letter, website, essay or project.
  • Your consultant will critique the content and style of your written work, and determine how to best present your company and/or experiences and accomplishments.
  • Your consultant will work with you to improve the quality of your writing project. Consultants cannot guarantee a job, grade, promotion, or clientele.
  • Your consultant will assist in structuring your time for completing your project.
  • If you are working on an academic paper, your consultant will assist with organization, structure, and research direction only and will NOT write your paper for you.
  • If you do not use your purchased service within the time limit stated in your agreement, and if the price for that service has changed since your purchase, you will be required to pay any difference in price before we will continue with the service.

Client’s Responsibilities:

  • It is ideal to begin working with your consultant as far in advance of your deadline as possible. The Essay Expert will not be responsible for missed deadlines.
  • Upon being matched with a consultant, if you have any questions or concerns about the service, contact The Essay Expert at 608-467-0067 or through The Essay Expert Web Form.
  • For academic papers: The client will draft, refine and finalize his or her own essays/papers, and incorporate the consultant’s feedback/suggestions when appropriate. The consultant will not write your paper for you.
  • For resumes, cover letters, web content and professional writing projects: You are responsible for providing feedback to your consultant to ensure your resume, cover letter, website or writing project meets your goals and says what you want it to say.
  • The client is responsible for direct correspondence with targeted employers/organizations.
  • You agree to fill out any surveys or questionnaires sent by your consultant or by The Essay Expert as completely as possible.
  • You agree to advise The Essay Expert of any changes in my contact information.
  • You agree to conduct all financial business through The Essay Expert. Your consultant is not authorized to enter into private financial agreements with you, and doing so would be a violation of his/her legal agreement.
  • If you schedule an appointment at a specific time and need to cancel it for any reason, please contact your consultant 24 hours in advance of the scheduled time. If you do not provide 24-hours’ notice and miss an appointment, a $50 charge will be incurred or 30 minutes will be deducted from an hourly package.

Refund Policy & Fees / Forfeiture of Package:

  • You are expected to provide feedback/edits on any documents provided to you by The Essay Expert within 30 days of receiving the document. If we do not receive comments from you within 30 days of our delivery of a document to you, we will consider your package forfeited and you will incur charges at the prevailing hourly rate for any changes necessary.
  • If you purchased a LinkedIn Summary package that includes 1 hour of additional writing or coaching, you must utilize the 1 hour of additional services within 30 days of receiving your completed LinkedIn Headline and Summary. If you do not schedule or use your 1 hour of services within 30 days of our delivery of the LinkedIn Headline & Summary, we will consider your package forfeited and you will incur charges at the prevailing hourly rate for any changes necessary.
  • If a credit card is declined or my check returned, service will not begin until the transaction is approved (Please note: returned checks are subject to a $20 handling fee).
  • You are entitled to a 100% refund minus a $25 processing fee if you have not begun working with your consultant and no more than one year has passed since purchase.
  • For hourly rate packages: After 30 minutes or more of the purchased hours are used, you are entitled to receive a refund of half the purchase price for each whole, unused hour.
  • For non-hourly rate packages: Partial refunds are available for incomplete packages. However, for resume and cover letter packages, once The Essay Expert has provided an initial draft of the cover letter or resume, no refunds will be offered. Please call customer service to discuss details if you choose not to complete your package.
  • You must arrange to start utilizing The Essay Expert’s service within one year of the purchase date. If you have paid in full and do not begin the service within a year of the purchase date, you will forfeit eligibility for a refund. NOTE: A free 15-minute consultation is considered starting service.
  • After the free 15-minute consultation, you must use your package or request a refund within the time frame detailed for that package, as follows:
    • Cover Letter Package: 30 days
    • Resume Package: 60 days
    • LinkedIn Summary: 30 days
    • Professional Bio: 30 days
    • Personal Statement for College: 60 days
    • MBA Admissions Consulting: 60 days

I agree to these Terms of Service and understand that I will forfeit my eligibility for a refund after the expiration of my package.

 

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