Thank you for purchasing a Professional Bio from The Essay Expert. Please be advised of the following terms of agreement:

What the Service Includes

• A Professional Bio package includes writing copy for a bio of the length purchased.

• Graphic design is not included in the Professional Bio package but may be provided for an additional fee.

Process & Timeline

• After completing your questionnaire, you will be assigned to a consultant who will conduct a telephone interview (unless determined unnecessary due to sufficient written material). Your consultant will provide a draft of your bio within 10-14 business days of receiving all of the information we need (shorter bios might be completed on a shorter timeline, or you may purchase a rush supplement to expedite the timeline).

• Revisions: After we deliver your bio, you will have the opportunity to request edits. Up to 2 revisions by your consultant are included in the package price. Additional fees may be incurred for further editorial requests.

• Appointments: We will make an appointment to interview you for your bio. Please provide 24 hours’ notice if you need to reschedule your appointment. A $50 fee will be charged for missed appointments if 24 hours’ notice is not provided.

Refund Policy & Fees / Forfeiture of Package

• The Essay Expert does not provide refunds after 3 days have passed from the date of purchase; however, for a period of 30 days after your purchase, we are happy to use your payment toward another service for you or a friend if you decide not to proceed with the service you purchased. After 30 days, any price increases and “restart” fees will apply.

• If you delay completion of your questionnaire or scheduling of your interview for 30 days or more, and wish to proceed with your project, you will be charged any price increases that have been implemented since your initial purchase. We understand that extenuating circumstances arise, but we request that you start your project within the prescribed time. After six (6) months, if we have not received your questionnaire or scheduled your interview, and you wish to restart your project, you may do so for a 35% restart fee. Once you pay the difference in price in addition to any appropriate restart fees, we will proceed with your project as per these terms of agreement.

• If after one (1) year, we have not received your questionnaire, you will forfeit your payment.

• You are expected to provide feedback/edits on any documents provided to you by The Essay Expert within 10 days of receiving the document. If we do not receive comments from you within 10 days of our delivery of a document to you, we will consider your package complete and you will incur charges at the prevailing hourly rate for any changes necessary.

• If a credit card is declined or a check returned, service will not begin until the transaction is approved (Please note: returned checks are subject to a $25 handling fee).

• You are entitled to a refund minus a 5% processing and materials fee if you have not begun working with your consultant and no more than one year has passed since purchase.

• You must arrange to start utilizing The Essay Expert’s service within one year of the purchase date. If you have paid in full and do not begin the service within a year of the purchase date, you will forfeit eligibility for a refund but may transfer the value of your package to someone else. Prevailing rates will apply.

Privacy / Confidentiality

• We invite you to write a testimonial for The Essay Expert for our website and/or LinkedIn if you are pleased with our services. Also please share updates on your results. We want to hear your success stories!

If you have any questions or concerns during this process, please address them first to your consultant, or contact our support team at TEESupport@TheEssayExpert.com or 718-390-6696.